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Resolving Complaints

 

Occasionally things may not go as well as you expect. Both our barristers and staff aim to establish and maintain the highest professional standards and avoid complaint or dissatisfaction. We recognise, however, that these may arise and we adopt a policy that ensures they are dealt with promptly, courteously, efficiently and sensitively. Complaints about our services may be addressed to the barrister, or person to whom it relates, in the first instance.

Alternatively, if you have a problem or complaint about our service, please contact our Chief Executive or Head of Chambers. It will be resolved confidentially in accordance with our complaints procedures.

A copy of Chambers' Complaints Resolution Procedure is available to our professional and lay clients upon request in writing.

You may also contact the Legal Services Commission or the Bar Standards Board to make a complaint.

 
 
 
 
 
  Three men convicted of raping a 16 year old girl: 9 Gough Square’s Rosina Cottage and Tom Little have successfully prosecuted an eight week trial at Wood Green Crown Court in which three men were convicted of raping a 16 year old girl, with learning difficulties. The attack left her severely burnt and disfigured after caustic soda was thrown over her.
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  9 Gough Square’s Christopher Goddard has had the following success in the Court of Appeal: Craner v Dorset County Council (2008). The appellant local authority appealed against a decision that a personal injury suffered by the respondent involved a breach of the Workplace (Health, Safety and Welfare) Regulations 1992 reg. 12 (3) and of the Provision and Use of Work Equipment Regulations 1998 reg.4.
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  Chambers UK: 9 Gough Square’s ranking in the Chambers UK Client Guide to the legal profession has increased to 17 barrister listings in Personal Injury, Police Law, Clinical Negligence, Professional Negligence with new rankings in Crime, Fraud and Industrial Disease.
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Gough Square’s ranking in Legal 500’s Client Guide to the legal profession has increased to 20 barrister listings in Personal InjuryCrime: Fraud, Clinical Negligence and HealthcareProfessional Discipline and Regulatory Law (incorporating Police Law) and Health and Safety with in a new ranking for its Crime practice.
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